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Subscription and billing

Where you see the current plan and where an Admin changes it and finds the bank details for payment.

Who. Everyone can open Subscription. Only an Admin sees Upgrade plan and Cancel subscription.

What you see

The Clix subscription page showing the current plan, status, price and next billing date

  1. Current Plan: the plan name, its status (for example Active), and the price per month or per year, without VAT.
  2. Upgrade plan: opens Pricing & Plans. Cancel subscription appears on paid plans.
  3. Next billing date, with Billed monthly or Billed annually. On Free it reads Not available.
  4. Contact sales: for custom pricing or questions the page does not answer.

While a plan request waits for your transfer, a banner above the card reads, for example, "Pro requested — awaiting transfer (CLX-…)" with View payment details.

How to get here

There is no Subscription entry in the sidebar. Click the plan chip near the bottom of the sidebar: Your plan and the plan name.

Tasks

Upgrade to a paid plan

Why. You have reached the invoice limit, you need more than one branch, or you need the REST API.

Who. Admin. The organisation needs a VAT number or VAT group number on its Company Profile first.

  1. Click the plan chip in the sidebar to open Subscription.
  2. Click Upgrade plan.
  3. Choose Monthly or Annual with the switch at the top. Annual shows Save 17%.
  4. Click Choose Pro or Choose Business.
  5. In Pay by bank transfer, click Confirm.
  6. Note the bank details, then click Done.

the Pricing & Plans page with the Monthly and Annual switch

Result. It depends on the plan you chose:

You chose What happens
Pro, Monthly, coming from Free, the first time "Pro is active — transfer SAR 115.00 by …". Pro starts at once. Transfer within seven days to keep it.
Anything else: Business, Annual, or a change from a paid plan "Transfer to activate …". The plan starts when the money arrives: "We activate your plan within one working day of the money arriving."

The same bank details arrive by email.

Talk to us. A plan below your current one shows Talk to us instead of Choose …. It opens the same Pay by bank transfer dialog: "… starts when your transfer reaches us. Unused days of your current plan are not credited." On the public pricing page, a plan Clix does not sell online also shows Talk to us; it opens the contact page on goclix.ai.

A first Pro Monthly upgrade from Free starts at once and falls back to Free if the transfer does not arrive within seven days; any other plan waits for the transfer and is activated within one working day; both end with a confirmation email A first Pro Monthly upgrade from Free starts at once and falls back to Free if the transfer does not arrive within seven days; any other plan waits for the transfer and is activated within one working day; both end with a confirmation email

Pay by bank transfer

Why. Clix is paid by transfer, not by card.

Who. Admin, or whoever runs your banking.

The dialog and the email carry the same details. Open them again at any time with View payment details.

Field What it is
Subtotal, VAT 15% The plan price and the VAT on it
Total to transfer The price including 15% VAT: SAR 115.00 for a Pro month
Beneficiary TAJROBAT AZM FOR INFORMATION TECHNOLOGY
Bank Al Rajhi Bank
IBAN The account to pay into
AZMX VAT number Clix's VAT number, for your records
Reference CLX- and eight characters. "Write it in the transfer note."
Pay by The date to pay by

Copy total, Copy IBAN and Copy reference copy each value.

The amount is not the plan price

Pro is SAR 100 a month; the transfer is SAR 115.00, because VAT is added. The subscription page shows the price without VAT. Always transfer the Total to transfer.

Reminders on the instant Pro path. If the money has not arrived, the Admin gets a reminder on day 3 and on day 7. Day 7 is the last day: "Last day to transfer for Pro (CLX-…)". No reminder is sent after you cancel.

If the transfer does not arrive in time on the instant Pro path. The organisation returns to Free. Nothing is deleted: your invoices, clients, items and ZATCA connections are untouched. Pro comes back as soon as the money arrives with the same reference.

Changing from one paid plan to another. "… starts when your transfer reaches us. Unused days of your current plan are not credited."

The amount must match

Transfer the Total to transfer exactly, to the halala. A transfer that is short or over by any amount starts nothing and renews nothing.

You then receive an email, "Payment does not match the total (CLX-…)", with the amount received and the total. Support returns the money you sent. To start or renew the plan, transfer the exact total again with the same reference. Do not send only the difference: each transfer is checked against the full total on its own.

Send your transfer receipt

Who. Admin.

Reply to the bank-details email with the transfer receipt attached, or send it to support@goclix.ai quoting the reference. While Pro is active and unpaid, the Subscription page also shows I've transferred; click it to tell support the money is on its way.

Result. Once the transfer is matched you receive a confirmation email with the amount received, your monthly invoice allowance, the next payment date and the reference. Clix's tax invoice for the payment follows by email within three working days.

Change a waiting plan request

Who. Admin.

While a request waits for your transfer, its plan on Pricing & Plans shows Awaiting transfer. Clicking it opens the payment details again; it does not send a second request.

To ask for a different plan instead, click that plan's button and Confirm. The new request replaces the waiting one, and its reference replaces the old reference. Transfer only with the new reference.

The request that started Pro at once is not replaced this way. It stays open until the transfer arrives or the seven days run out.

Contact sales

Why. Custom pricing, billing questions, or enterprise options.

Who. Everyone who can open Subscription.

  1. On Subscription, find the card Need help with your plan?
  2. Click Contact sales.

Result. Your mail app opens a new email to sales@azmx.sa with the subject Subscription enquiry.

Cancel

Who. Admin.

  1. On Subscription, click Cancel subscription.
  2. Optionally, give a Reason for cancelling.
  3. Click Confirm cancellation. Keep subscription closes the dialog.

Result. "Your subscription has been cancelled." The plan stays active until the end of the period you paid for, and the card shows "Cancels on" and the date. After that your organisation moves to Free. Nothing is deleted.

Renewal

A paid plan renews on its Next billing date. Clix does not take the money: you transfer it, with the same reference as your first payment.

When What happens
7 days before the date The Admin gets "Transfer SAR … by … to renew …", with the total and the bank details.
On the date, if the money has not arrived The status changes to Past due. The Admin gets "Renewal payment overdue: transfer SAR … by …". The plan keeps working.
7 days after the date, still unpaid The organisation returns to Free. The Admin gets "Your Clix subscription was downgraded to Free". Nothing is deleted.

Once the transfer is matched, the status returns to Active. The next period starts from the old billing date, so paying late does not add days. Clix sends no email for a matched renewal.

A plan you have cancelled does not renew. Clix runs these checks once a day, at 08:00 Riyadh time. Every email Clix sends is listed on Emails Clix sends.