Help

Find the message you see and follow the fix. Not here? Write to [email protected] with the invoice or statement number.

Page	What it covers
ZATCA rejection codes	The rules ZATCA rejects invoices on, what each means, and the fix
Limits and rate limit messages	Invoice limit reached, API quota, and 'too many requests'
Certificate and device problems	OTP expired, onboarding stuck, certificate expiring
Bank statement upload problems	Refused files, balance check failures, encoding
Sign-in, invitations and organisations	Password reset, invitation links, switching organisations