Emails Clix sends¶
Clix sends these emails on its own. You cannot turn them off. Emails you send yourself, such as an invoice to a client, are described on the page for that task.
Who "the Admin" is. Several emails go to one person: the organisation's Admin, normally whoever created it. If the organisation has no active Admin, Clix writes to another active user.
Language. Emails about a plan request, its transfer and its renewals use the language the app was in when you chose the plan. The invitation is in English and Arabic. All other emails are in English.
Copies to support. The plan and payment emails are copied to support@goclix.ai, and a reply goes to support. Two are not: Your Clix subscription is cancelled and the 90% usage warning.
Your invoices¶
Each email goes to the person who created the invoice, with every active Admin in copy.
| Email (subject) | Who gets it | When it is sent | What to do |
|---|---|---|---|
| Invoice Created Successfully (Sample Invoice Created Successfully while you connect a device) | Creator, Admins in copy | Clix has saved the invoice | Nothing. ZATCA's answer follows. |
| Invoice Creation Failed - … | Creator, Admins in copy | Clix could not create the invoice. The subject names the error type | Read the reason in the email, fix it, and create the invoice again. |
| Invoice Submitted to ZATCA for Clearance or … for Reporting | Creator, Admins in copy | Each time Clix sends the invoice to ZATCA, retries included | Nothing. Wait for ZATCA's answer. |
| Invoice Approved by ZATCA - Code … | Creator, Admins in copy | ZATCA accepted the invoice | Nothing. The invoice is valid. |
| Invoice Rejected by ZATCA - Code … | Creator, Admins in copy | ZATCA refused the invoice. The email lists ZATCA's errors | See ZATCA rejections. |
| Draft invoice #… approved | The organisation's email address and every active Admin | A client approved a draft you shared with them | Open the draft in Clix and issue it. |
Your ZATCA connections¶
| Email (subject) | Who gets it | When it is sent | What to do |
|---|---|---|---|
| Device Creation Initiated | The person who started the connection, Admins in copy | You start connecting a device to ZATCA | Nothing. |
| Device Onboarding Completed - PCSID Generated | The person who finished the connection, Admins in copy | The device is connected and can issue invoices | Start issuing. |
| Device Creation Failed - … | The person who started the connection, Admins in copy | Connecting the device failed. The subject names the error type | Read the reason and try again. See Certificate and device problems. |
| Action required: renew your ZATCA certificate — Clix | Every active Admin | Every day at 12:00 Riyadh time while a certificate is within 30 days of expiry or has expired. Clix support can also send it by hand | Renew the certificate. See Devices and certificates. |
People¶
| Email (subject) | Who gets it | When it is sent | What to do |
|---|---|---|---|
| Welcome to CLIX — your account is ready | The person who created the organisation | Once, when the organisation is created | Finish setting up. See Getting started. |
| You're invited to join … on CLIX · دعوة للانضمام | The person invited | An Admin clicks Send invitation, or resends the invitation | Click Accept invitation. The link works once. |
| Your CLIX account has been created | The new user | An Admin adds the user directly | Wait for the separate email that sets your password, then sign in. |
| Your CLIX account has been activated or … deactivated | The user | An Admin activates or deactivates the user from Users | If you did not expect it, ask your Admin. |
Plan and payment¶
| Email (subject) | Who gets it | When it is sent | What to do |
|---|---|---|---|
| Pro is active — transfer SAR 115.00 by … (CLX-…) | The person who clicked Confirm, the Admin in copy | You choose Pro, Monthly, coming from Free, for the first time. Pro starts at once | Transfer the total within 7 days. See Pay by bank transfer. |
| Transfer SAR … to activate … (CLX-…) | The person who clicked Confirm, the Admin in copy | You choose any other paid plan | Transfer the total. The plan starts when the money arrives. |
| Pro is active: transfer SAR 115.00 by … (CLX-…) | The Admin | Day 3 of the 7 days, if the transfer has not arrived | Transfer the total. |
| Last day to transfer for Pro (CLX-…) | The Admin | Day 7, the last day, if the transfer has not arrived | Transfer today, or Pro ends tomorrow morning. |
| Your … plan is active (CLX-…) | The Admin, and the person who chose the plan | Clix has matched your transfer | Nothing. Keep it with your records. |
| Payment does not match the total (CLX-…) | The person who chose the plan, or the Admin for a renewal | Your transfer was more or less than the total | Transfer the exact total again. Support returns the first transfer. See The amount must match. |
| About your plan request for … (CLX-…) | The Admin | Clix declined your plan request | Read the reason in the email. Reply if you have questions. |
| Transfer SAR … by … to renew … (CLX-…) | The Admin | 7 days before your paid plan renews | Transfer the total by the renewal date. See Renewal. |
| Renewal payment overdue: transfer SAR … by … to keep … (CLX-…) | The Admin | On the renewal date, if the transfer has not arrived | Transfer within 7 days to keep your plan. |
| Your Clix subscription was downgraded to Free | The Admin | Your organisation moves to Free: a transfer did not arrive in time, or a cancelled plan reached the end of its period | Nothing is deleted. To come back, choose a plan again; after a missed first Pro transfer, transfer with the reference in the email. |
| Your Clix subscription is cancelled | The Admin | An Admin clicks Confirm cancellation | Nothing. The plan runs to the end of the period you paid for. |
| You've used …/… invoices this month | The Admin | The first day you pass 90% of your monthly invoice allowance. Checked daily at 13:00 Riyadh time; at most once a month. Not sent on Business | Upgrade, or plan the rest of the month. See The monthly invoice allowance. |
Clix checks transfers and renewals once a day, at 08:00 Riyadh time. The reminders, the move to Past due and the move to Free happen in that run.
Emails your clients get¶
| Email (subject) | Who gets it | When it is sent |
|---|---|---|
| Draft invoice #… for your review | The email address you share a draft with | You share a draft with an email address |
| Draft invoice approval code | The same address | The client asks to approve the draft. The code expires after 10 minutes |