Sign-in, invitations and organisations¶
You were signed out without warning¶
If the app returns you to the login screen mid-task, your session expired. No message is shown — you are simply redirected.
Sign in again. You will not lose a saved draft, but anything typed and not saved is gone.
This is a known rough edge
A silent redirect with no explanation is confusing and is being improved. If it happens constantly rather than occasionally, tell support — that is a different problem.
You cannot sign in¶
| Symptom | Likely cause | Fix |
|---|---|---|
| "Failed to login. Please try again." | Wrong email or password | Re-enter; use password reset if needed |
| Sign-in works, then bounces back | Session or cookie problem | Try a private window, or clear site data |
| Google sign-in fails | The Google account is not the one on your Clix account | Use the email your organisation invited |
Password reset and email verification are handled by the identity service, not by Clix directly. If a reset email does not arrive, check spam before asking support.
The verification email looks like it is from Oracle¶
It is genuine. Clix uses Oracle's identity service, and the verification email currently arrives in that service's own template — Oracle branding, Oracle support links, and a verification link on an oraclecloud.com address.
It is safe to use, though it looks nothing like Clix. After verifying you may land on an Oracle page rather than back in Clix; close it and sign in at your normal Clix address.
Being replaced
This email is known to be confusing and is on the list to be rebranded. Until then: the link is legitimate, and support will never ask you for your password.
Invitation problems¶
| Problem | What it means |
|---|---|
| The invitation link does not work | It has been used, withdrawn, or has expired |
| "Already a member" | You are already in that organisation — sign in normally and switch to it |
| The link opens the wrong organisation | You have more than one invitation; open the right email |
| You accepted but cannot see anything | You are in, with a role that limits what you see — ask the Admin |
An Admin can withdraw and reissue an invitation from User Management → Invitations.
Working in more than one organisation¶
Your account can belong to several organisations, with a different role in each. The active one is named in the sidebar under YOU'RE IN, and again under the dashboard greeting.
Check before you create anything
The active organisation is held per browser tab. Two tabs can be in two different organisations. An invoice raised in the wrong one cannot be moved — it has to be credited and reissued.
If you see a message about organisation context, you belong to more than one and the app needs to know which you mean. Pick it in the switcher.
You cannot see something a colleague can¶
Almost always your role. Only an Admin sees users, branches, devices, billing and API keys; View invoice can read but not change anything. See Roles and permissions.
When to contact support¶
- Password reset emails never arrive, including in spam.
- You are signed out constantly rather than occasionally.
- An invitation fails repeatedly after being reissued.
Include the email address and the organisation name. Write to support@goclix.ai.