Sign-in, invitations and organisations¶
You were signed out without warning¶
If the app returns you to the login screen mid-task, your session expired. No message is shown — you are simply redirected.
Sign in again. You will not lose a saved draft, but anything typed and not saved is gone.
Clix renews your session every hour in the background. It ends only when that renewal fails: after 7 days without using Clix if you signed in with Google, or when Oracle's identity service ends it if you signed in with a password. See How long you stay signed in.
This is a known rough edge
A silent redirect with no explanation is confusing and is being improved. If it happens constantly rather than occasionally, tell support — that is a different problem.
You cannot sign in¶
| Symptom | Likely cause | Fix |
|---|---|---|
| "Failed to login. Please try again." | Wrong email or password | Re-enter, or click Forgot Password? |
| Sign-in works, then bounces back | Session or cookie problem | Try a private window, or clear site data |
| Google sign-in fails | The Google account is not the one on your Clix account | Use the email your organisation invited |
Password reset and email verification are handled by the identity service, not by Clix directly. If a reset email does not arrive, check spam before asking support.
Change your password while signed in¶
Open the account menu at the bottom of the sidebar, Manage Profile, and click Change Password. Enter your Current Password and the New password, then click Change Password. Steps and rules: Change your password.
The phone layout has no Change Password. Use a computer, or log out and use Forgot Password?.
The verification email looks like it is from Oracle¶
It is genuine. Clix uses Oracle's identity service, and the verification email currently arrives in that service's own template — Oracle branding, Oracle support links, and a verification link on an oraclecloud.com address.
It is safe to use, though it looks nothing like Clix. After verifying you may land on an Oracle page rather than back in Clix; close it and sign in at your normal Clix address.
Being replaced
This email is known to be confusing and is on the list to be rebranded. Until then: the link is legitimate, and support will never ask you for your password.
Invitation problems¶
| Problem | What it means |
|---|---|
| The invitation link does not work | It has been used, withdrawn, or has expired |
| "Already a member" | You are already in that organisation — sign in normally and switch to it |
| The link opens the wrong organisation | You have more than one invitation; open the right email |
| You accepted but cannot see anything | You are in, with a role that limits what you see — ask the Admin |
An Admin can withdraw and reissue an invitation from User Management → Invitations, with Revoke and Resend. See Users and roles.
Accept an invitation¶
The link in the email opens You've been invited.
- Already have a Clix account? Click Sign in to accept, sign in, then click Accept invitation.
- New to Clix? Click Create an account. Enter First name, Last name, Mobile number, Password (8 to 40 characters, with an uppercase letter, a lowercase letter and a number) and Confirm password. Click Create account and join. You do not type an email: the account uses the address the invitation was sent to.
After Create account and join, Clix shows Check your email: your account exists and you have joined the organisation. Open the verification link, then click Go to sign in.
If the page says "This link is missing its invitation code", open the link from the invitation email again.
Working in more than one organisation¶
Your account can belong to several organisations, with a different role in each. The active one is named in the sidebar under YOU'RE IN, and again under the dashboard greeting.
Check before you create anything
The active organisation is held per browser tab. Two tabs can be in two different organisations. An invoice raised in the wrong one cannot be moved — it has to be credited and reissued.
If you see a message about organisation context, you belong to more than one and the app needs to know which you mean. Pick it in the switcher.
On a phone there is no switcher. Log out and sign in again, then pick the organisation in Choose an organization.
You cannot see something a colleague can¶
Almost always your role. Only an Admin sees users, branches, billing and API keys; View invoice can read but not change anything. See Roles and permissions.
When to contact support¶
- Password reset emails never arrive, including in spam.
- You are signed out constantly rather than occasionally.
- An invitation fails repeatedly after being reissued.
Include the email address and the organisation name. Write to support@goclix.ai.